FAQ

General Questions

What is Ride Forge?

Ride Forge is a UK-based brand specializing in handcrafted motorcycle accessories and workshop essentials. We focus on quality craftsmanship, durable materials, and products designed for riders who appreciate handmade gear built to last.

Where are you located?

Our business is based in:

Ride Forge

FLAT 63, ICELAND WHARF
PLOUGH WAY
London, SE16 7AB
United Kingdom

How can I contact Ride Forge?

Email: contact@rideforge.co.uk

Phone: +44 7916 957970

Business Hours

Monday – Saturday: **9:00 AM – 6:00 PM (UK Time)

Sunday: Closed**

Orders

How do I place an order?

Simply browse our products, add your selected items to your cart, and complete the secure checkout process.

Once your order is placed, you will receive a confirmation email.

Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible.

We will do our best to assist with your request.

Shipping

Where do you ship?

We currently ship within the United Kingdom.

How much does shipping cost?

We offer Free Standard Shipping on all orders.

How long does delivery take?

Estimated delivery time:

Processing: 1–2 Business Days
Shipping: 3–6 Business Days

Total estimated delivery:

4–8 Business Days

What is your order cut-off time?

Orders placed before 5:00 PM (UK Time) begin processing on the same business day.

Orders placed after this time begin processing on the next business day.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Returns & Refunds

What is your return policy?

We accept returns within 90 days of delivery.

Returned items must be unused, in new condition, and returned in their original packaging.

Do you offer exchanges?

Yes.

We accept exchanges within 90 days, provided the item meets our return requirements.

Is return shipping free?

Yes.

Approved returns include a free downloadable return label, and there are no return shipping fees.

How long does a refund take?

Once your returned item has been received and inspected, refunds are processed within 7 business days.

Payments

Which payment methods do you accept?

We accept the payment methods displayed during checkout, including major credit cards and supported digital payment options.

Is my payment secure?

Yes.

All payments are processed through a secure encrypted checkout to help protect your personal and payment information.

Ride Forge does not store your complete payment card details.

Products

Are your products handmade?

Yes.

Our products are handcrafted with attention to quality and durability. Because they are handmade, natural variations in materials, texture, grain, or finish may occur, making every piece unique.

Will my product look exactly like the photos?

We do our best to display our products accurately.

Because handmade materials naturally vary, slight differences in appearance, leather grain, wood texture, or finish are normal and part of the product's unique character.