Refund policy
Last Updated: July 27, 2026
At Ride Forge, we take pride in creating premium handmade products built to last. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 90 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in new condition.
- Be returned in its original packaging.
- Include all original parts and accessories.
Products that show signs of use, damage caused after delivery, or are returned without their original packaging may not be eligible for a refund.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: contact@rideforge.co.uk
Please include:
- Your order number
- Your full name
- The reason for your return
Once your request has been approved, you will receive instructions on how to complete your return.
Return Method
Returns are accepted by mail.
A downloadable return label will be provided for eligible returns.
Return Shipping
Free return shipping.
There are no return shipping fees for approved returns.
Exchanges
We gladly accept exchanges within 90 days of delivery, provided the item meets the return eligibility requirements.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once your returned item has been received and inspected, your refund will be processed within 7 business days.
Approved refunds are issued to the original payment method used for the purchase.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used.
- Products that are damaged after delivery due to misuse or improper handling.
- Products returned without their original packaging.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery.
We will work with you to resolve the issue promptly.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us.
Ride Forge
Address
FLAT 63, ICELAND WHARF
PLOUGH WAY
London, SE16 7AB
United Kingdom
Phone
+44 7916 957970
Business Hours
Monday – Saturday: 9:00 AM – 6:00 PM (UK Time)
Sunday: Closed